Job Description
As a Customer Service Engineer , you will be the initial quality interface for the relevant customer plants. Your main tasks and responsibilities will be :
- Establish a trusting relationship with the customer plant engineering , line operations , quality departments , logistic departments and customer service organizaiton in all assigned customer plants
- Operate as initial direct contact and response person to customer's complaints / 0-km issues
- Perform regular proactive visits to relevant customer locations at a frequency agreed with the customers
- Coordinate activities of external quality service providers
- Contribute to problem solving and strategic quality improvement activities with international teams
- Support evaluation of customer plant's perception of CT OESL’s quality performance
Qualifications
Graduate in automotive enigneering , mechnical / electrical engineering or equivalent education as a technicianMore than 5 years of professional experience in automotive business with direct international OEM customer contactBasic knowledge of general quality methods and toolsPlanning and organizational skillsFluent in English (written and spoken), good command in German is considered a plusWillingness to travel frequently and on short noticeApplications from severely handicapped people are welcome.
Additional Information
The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as :
Training opportunitiesMobile and flexible working modelsSabbaticalsand much more...Sounds interesting for you?