Polish Customer Support

DUTIES AND RESPONSIBILITIES :

• Respond to customer inquiries in a timely, efficient, and professional manner within agreed response times
• Maintain strong technical knowledge of client's products and services to offer accurate support
• Consult product manuals and internal resources to provide appropriate solutions to customer queries
• Identify situations that require escalation and transfer them to the relevant department or senior staff member
• Accurately log all customer interactions in line with company procedures
• Manage and update all relevant administrative tasks and records
• Handle customer correspondence as required, ensuring all communication is clear and well-documented
• Organize daily workflow and data input to ensure information accuracy and completeness
• Participate in ongoing performance monitoring and reviews based on call quality and customer interactions.

REQUIREMENTS :

OFFER :