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French speaking Order Management Supervisor

French speaking Order Management Supervisor

Randstad HungaryBudapest, Hungary
30+ days ago
Job description

What we offer :

  • Attractive compensation package with a wide range of benefits, including cafeteria and private health care package
  • Development opportunities for personal and professional growth
  • Home office opportunity (hybrid)
  • A great diversity of cultures

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Organisation / Department

Our business partner - a biotechnological manufacturing company - is looking for a  French speaking Order Management Supervisor  to spearhead the EMEA region's order management team.

If you're ready to make a significant impact on the business and shape the customer service landscape, then our offer is for you!

Job description

  • Supervise and mentor a team of customer service professionals, fostering a collaborative and

    • productive work environment.

  • Actively participate in sales calls and provide support to team members, ensuring seamless

    • interactions between sales and customer service.

  • Utilize advanced Excel knowledge to work with reports, perform data analysis, and implement

    • corrective actions for continuous improvement.

  • Oversee dispute resolution processes, handle escalations, and manage investigations to provide

    • timely and effective solutions.

  • Collaborate with the team to meet and exceed business targets, with a focus on order processing

    • efficiency and accuracy.

  • Manage day-to-day customer service activities, ensuring smooth and efficient operations across multiple regions.
  • Actively contribute to various team meetings and events to align with company strategies and

    • goals.

    Requirements

  • Fluency in English and French (mandatory)
  • Min 2-3 years experience in similar role and customer service or a related field
  • Proven experience in people management and team leadership.
  • Strong interpersonal and communication skills.
  • Proficiency in Microsoft Excel and data analysis.
  • Familiarity with SAP and BI analytics (an advantage and a plus).
  • Exceptional problem-solving and decision-making abilities.
  • Excellent organizational and time management skills.

    • Information

    For further information :

    fanni.racz@randstad.hu

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    French Speaking Order Management Supervisor • Budapest, Hungary