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Demand and Customer Service Supervisor

FreudenbergBudapest

17 days ago

Job description

Working at Freudenberg : We will wow your world!

Responsibilities :

Leads the local Supply Chain team (demand and supply planners; logistics clerks, CIC members)

and Sales and Operations Planning Process

Drives efficiency of flows from supply planning and execution to customer delivery by optimizing supply chain cost, processes, inventory, sales forecasting and customer interaction, and considering specific customer requests and legal requirements, achieving the targets set

Continuously reviews the Sales / Production Forecast of defined portfolio of a country, mind and long term, in quantity and value

Orders items from production site, suppliers and co-packers and follow up deliveries in order to fulfil the sales / production plan in timing and quantities

Responsibility for supervising the complete processing of our customer orders (EDI, Fax or telephone) to several defined sales partners

Relation with Logistics provider and forwarders for the shipment of customer orders

Coordinates co-packing activities with main focus on availability, saving costs, production schedule and raw material replenishment

Manges SCM related tasks of quality issues and manages phase in / out and Slobs and coordinate import activities

Monitoring and tracking order status and managing complaints and returns

Monitoring and improving the relevant KPI’s on a regular base and presents corrective measures in cooperation with all relevant internal & external stakeholders

Qualifications :

University Degree, logistics and supply chain / good standard of education (excellent standard of numeracy & literacy)

2 years’ experience working in operational tasks, ideally in SCM and CIC of an international FMCG organisation

General knowledge / experience in SAP ERP and BI reporting is preferred.

Basic knowledge of Internal processes (Supply Chain and linked processes)

Reliability and availability in supplying data and information to internal / external customers.

Master Application skills in Outlook, Excel, Word, and Powerpoint

Hungarian and English language proficient

Customer oriented

Structured working style, flexibility, and priority setting

Good statistical, analytical, and problem-solving skills.

Strong ability to work and act independently or with minimal guidance.

Distinct team spirit Communication skills enjoying on international and intercultural environment.

Resilience

Proactivity and initiative

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Customer Service And • Budapest

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