Talent.com
Relocate to Malta Service Delivery Manager (Consulting / Big 4)

Relocate to Malta Service Delivery Manager (Consulting / Big 4)

Black Pen RecruitmentBudapest, Central Hungary, Hungary
30+ days ago
Job description

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.

Job Type : Full Time

Work Place : Onsite

Location : Malta, Europe (Relocate to Malta)

Relocation : VISA & Relocation Package Included

Requirements

  • Minimum of 7 years’ service delivery management experience working within an IT Support / Managed Services environment
  • Good communication skills and an excellent command of English language
  • Strong customer focus with the ability to operate at all contact levels including senior manager / director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified

Responsibilities

  • Provide end to end ownership of customer service contracts
  • Building relationships with customers to ensure renewals year on year of managed service contracts
  • Financial Responsibilities for the commercial elements of the customer service contracts
  • Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
  • Coordinate effort and liaise between onshore, nearshore and offshore teams
  • Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services
  • Ensure effective management and process controls are in place, and escalation is effective where necessary
  • Act as a point of contact and escalation for contracted end customers
  • Track performance of services and prepare reporting on SLAs & KPIs
  • Produce regular management reports for customers and attend review meetings
  • Provide analysis, feedback and actions based on trends, root cause analysis and other reports
  • Manage service improvement plans, inclusive of formalised creation and ownership with end customers
  • Working as a team to make sure continual improvement of our service
  • The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times
  • Microsoft Business Solutions Overview

    Your long-term future is every bit as important to our client as it is to you. That’s why their aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.

    This sets out all the different ways you’ll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.

    #Bethechange and #makethechange. Join our client’s talented, successful team and make the leap into the future.

    Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process! - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.

    Create a job alert for this search

    Service Delivery Manager • Budapest, Central Hungary, Hungary

    Related jobs
    Ops Agent

    Ops Agent

    FedExVecses, HU
    The primary responsibility of the.Main Duties and Responsibilities : .Provide freight quotations to existing and potential partners. Make bookings with airlines and the Gateway center.Process, manage,...Show moreLast updated: 30+ days ago
    • Promoted
    készletgazdálkodási munkatárs

    készletgazdálkodási munkatárs

    Randstad Hungary KftBiatorbágy, Hungary
    Ha egy nemzetközi szinten is elismert, stabil háttérrel rendelkező cég kihívásait keresed, a REHAU-nál a helyed!.Show moreLast updated: 30+ days ago
    • Promoted
    Logistics Coordinator

    Logistics Coordinator

    Randstad Hungary KftEcser, Hungary
    Daily communication with domestic and international suppliers.Managing orders and tracking deliveries.Coordinating incoming shipments and ensuring timely arrivals. Handling daily communication with ...Show moreLast updated: 30+ days ago
    • Promoted
    Senior DevOps mérnök - 13.kerület - Hibrid munkavégzés, alkalmazotti!

    Senior DevOps mérnök - 13.kerület - Hibrid munkavégzés, alkalmazotti!

    JobScannerBudapest 13. kerület, Hungary
    Partnerünk elsődleges portfóliója IT szolgáltatás nyújtása kis-, közép- és nagyvállalatoknak.Főbb tevékenysége az IaaS / PaaS szolgáltatás, az IT üzemeltetés, Microsoft felhőszolgáltatások és az egye...Show moreLast updated: 30+ days ago
    • Promoted
    Monitoring rendszermérnök

    Monitoring rendszermérnök

    JobScanner1138 Budapest, Váci út 144-150., Hungary
    Senior Oracle DBA - Zabbix monitoring ismeret - min.HO • / Cégünk a hazai informatikai szektor meghatározó szereplője, termékeink és szolgáltatásaink minden magyar állampolgárhoz eljutnak.Az inform...Show moreLast updated: 30+ days ago
    Power App Developer (Remote, Full-Time) [AS180] EU

    Power App Developer (Remote, Full-Time) [AS180] EU

    Smart Working SolutionsBudapest, Budapest, Hungary, 1007
    Power App Developer (Remote, Full-Time) [AS180] EU.At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isnt just another remote opportunity ...Show moreLast updated: 17 days ago
    Clinical Operations Lead

    Clinical Operations Lead

    AlimentivBudapest, Budapest, Hungary, 1007
    Responsible for the clinical operations of a project within a defined regional / global level.Provides oversight of project deliverables, assigned Clinical Research Associate (CRAs) and Investigato...Show moreLast updated: 30+ days ago
    • Promoted
    Transparency Reporting Specialist - BiMo

    Transparency Reporting Specialist - BiMo

    Sanofi EUFejer, Hungary
    Sanofi Global Hub (SGH) is an internal Sanofi resource organization based in Budapest and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC...Show moreLast updated: 4 days ago
    site contract management

    site contract management

    ICONRemote, Hungary
    ICON plc is a world-leading healthcare intelligence and clinical research organization.We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join u...Show moreLast updated: 26 days ago
    • Promoted
    BD Manager (kínai és angol nyelvtudással)

    BD Manager (kínai és angol nyelvtudással)

    Randstad Hungary KftVecsés, Hungary
    Selling road, rail, air, and ocean transport and freight forwarding services.Managing existing client accounts and identifying new business opportunities. Actively building and expanding the custome...Show moreLast updated: 30+ days ago
    • Promoted
    product management assistant

    product management assistant

    Randstad Hungary KftBiatorbágy, Hungary
    In this expert-level, individual contributor role, you will be a key support for their Product Managers, helping to drive product and marketing strategies from within the operations.English (and Hu...Show moreLast updated: 30+ days ago
    • Promoted
    logisztikai mérnök

    logisztikai mérnök

    Randstad Hungary KftÚjhartyán, Hungary
    Belső logisztikai és anyagáramlási folyamatok támogatás és fejlesztése.Belső logisztikai KPI-ok nyomon követése, akciótervek kidolgozása. Szoros együttműködés a csomagolási, kiszállítási és termelés...Show moreLast updated: 30+ days ago