Czech-Speaking Service Desk Analyst

Czech-Speaking Service Desk Analyst

About the Role

Join a leading international technology environment in Budapest as a Czech-speaking Service Desk Analyst. This role is ideal for someone who enjoys problem-solving, working in a fast-paced service environment and supporting users with technical issues. You will be the first point of contact for our customers and play a crucial part in ensuring smooth IT operations.

What You Will Do

• Provide first-line IT support to Czech-speaking users via phone, email and chat

Log and manage incidents and service requests in the internal IT system

Troubleshoot basic technical problems and escalate more complex cases

Deliver high-quality customer service and follow established SLAs

Collaborate with internal teams to ensure timely resolution

Requirements

Fluency in Czech (C1) and good command of English (B2+)

Strong communication, problem-solving and multitasking skills

Basic understanding of IT systems, MS Office and operating systems

What We Offer

Attractive salary package

Private health insurance and learning opportunities

Full onboarding and professional training

International team culture and supportive work environment

Career development in IT service management

If youre ready to grow your career in an international IT environment and use your Czech language skills daily, wed love to hear from you!