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TECHNICAL SUPPORT ENGINEER - SPORTS CUSTOMERS (JP)

Tech PeopleBudapest, Hungary

14 days ago

Job description

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

TECHNICAL SUPPORT ENGINEER - SPORTS CUSTOMERS (JP)

Location : Budapest, hybrid

Salary : competitive

Type of employment : full time employee

Company Overview

Our client is at the forefront of leveraging AI and machine learning technologies to revolutionize sports decision making using with our award-winning technology TrackSwift.

They partner with elite sports teams around the world from Motor sports to Football organisations, providing cutting-edge solutions to enhance team performance, strategic decision-making, and fan engagement.

Position Overview

We are seeking a talented and proactive Technical Support person to join our growing team. As a Support Engineer, you will set-up, maintain and troubleshoot our production services in Azure cloud. Additionally, you will provide top-tier technical support to our sports team clients, ensuring seamless integration and optimal operation of our AI / ML solutions. You will collaborate closely with internal teams and clients to resolve issues, optimize system performance, and contribute to the continuous improvement of our products and services.

Requirements

3+ years in technical support or CloudOps,
software engineering background
ability to work during weekends and nights

Candidates need to be able to

monitor Kubernetes resources in Azure,

check ip addresses,

read and write JSON,

send http requests,

use docker,

use linux on a basic level,

communicate with customers (in chat / email),

work on weekdays and weekends,

work around time-zones,

diagnose, troubleshoot, and resolve technical problems,

maintain detailed documentation of support activities, issues, and resolutions,

provide regular reports on system performance, client interactions, and support metrics,

contribute to the development of support guides, FAQs, and knowledge base articles.

Preferred Qualifications / Knowledge

bachelor's degree in Computer Science, Engineering, or a related field,

experience working with Enterprise companies, sports teams or in the sports industry,

experience working with real-time audio and video technologies,

usage of Postman

familiarity with open-api (swagger)

PowerShell knowledge

German language

Benefits

competitive salary and performance-based bonuses,

opportunities for professional development and career advancement,

remote work,

TV subscription for sports events,

behind the scene access to professional sports communications.

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Technical Support • Budapest, Hungary

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