Customer Support Representative - German - Budapest

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Support Representative

Location : Budapest, Hungary

Work model : hybrid, after initial 6 weeks of office training

Employment type : Full-time

DUTIES AND RESPONSIBILITIES :

• Manage customer queries efficiently across multiple channels, including inbound / outbound phone calls and emails, within agreed SLAs and KPIs
• Respond professionally and promptly to all customer communications, including urgent issues
• Develop a strong understanding of client products and solutions to offer accurate recommendations and effective workarounds
• Schedule and manage repair appointments for customer products
• Serve as the primary point of contact to resolve support requests and customer complaints
• Assist clients in troubleshooting and resolving issues with purchased products
• Compose clear, accurate, and tailored responses to customer emails
• Conduct research and problem-solving using available resources, escalating complex issues when necessary
• Proactively work toward achieving individual targets and team goals
• Promote additional products and services based on customer needs and campaign directives
• Follow call scripts, knowledge tools, and procedures to ensure consistency and quality in customer interactions
• Attend regular training sessions to stay updated on programs and process changes
• Maintain punctuality and adhere to scheduled shifts.

REQUIREMENTS :

OFFER :