Dealer Service Evaluation Engineer

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Employment Type - Full-time

Work Location & Mode :

Primary location : Budapest, Hungary

Work mode : Hybrid (combination of on-site and business trip)

Job Description：

• Conduct quality evaluation of sales and after-sales services, providing feedback on the quality status from a customer perspective.
• Identify opportunities for improvement by benchmarking against competitors and suggesting enhancements.
• Regularly publish service quality assessment results and report them to the company.
• Accept arrangements for market service-related work.

Your key responsibilities will be :

to ensure customer satisfaction, including accurate data collection, analysis, and

proper archiving

comprehensive documentation.

compliance with service standards.

management requirements and aligning with corporate policies.

Your profile :

1、Completed higher education such as a Bachelor’s degree in Science, Marketing, or Engineering, or a completed technical training (Ausbildung) in a relevant field, experience in quality management is preferred.

2、More than 1 years of relevant work experience in quality management. Experience in quality management in the automotive industry is preferred.

3、Strong cross-functional collaboration and communication skills, with the ability to work effectively across departments and cultural contexts.

4、Proficiency in English and at least one of the following languages : Hungarian, Polish, Slovak, Romanian, Serbian, or Bulgarian; additional European language skills will be considered a strong advantage.

5、Practical experience or training in service quality management, customer experience optimization, or related areas will be considered an advantage.

We offer :