English speaking Team Leader

You will :

Serve as the first point of contact for team inquiries, escalating complex issues and resolving customer complaints.

Lead and facilitate team meetings to ensure everyone is aligned and communication remains open and effective.

Actively mentor and guide team members , monitoring performance and identifying skill gaps to ensure continuous improvement.

Develop and deliver targeted training to ensure the team is fully knowledgeable on departmental procedures and standards.

Improve processes  by listening to feedback from both your team and customers and implementing positive changes.

Our business partner is looking for a  Team Leader colleague for their After-Sales Technical Support Specialist team.

If you posses leadership experience and have coordinated a team before in a field related to Customer service or Technical Support this could be the perfect opportunity for you!

• Proven experience in the Customer Service field and in team management
• Excellent communication skills in English
• Excellent organizational and problem solving skills
• Good knowledge of Microsoft Office products

What we offer :

Competitive salary and benefit package