Director of SaaS Operations (OTE $100,000 / year USD), Sparkrock

Are you a high-performing SaaSOps leader with technical execution skills? Do you want to work for a best-in-class, 100% remote organization with the brightest talent from around the world? If so, then keep reading

At Sparkrock, we help social benefit organizationslike nonprofits, school boards, and government agenciesreach their greatest potential through technology. Every day, over 150,000 people use our ERP and product platforms to work more efficiently, freeing up time and resources to focus on the good they want to achieve.

As the SaaS Operations Director, youll lead the transformation of how mission-critical ERP solutions are deployed, secured, and scaled - bridging cloud infrastructure, DevOps, and service excellence. This is your opportunity to build a world-class SaaS operations function that powers thousands of users every day.

Youll own infrastructure reliability, cost efficiency, and security across multiple product lines, leading the shift toward fully automated, ephemeral, cloud-native operations spanning AWS and Azure. Join a global SaaS organization driving modernization, automation, and reliability across a multi-product cloud portfolio.

If youre passionate about solving hard technical and organizational problems at scale, driving DevOps transformation, and building high-performing global teams, this role is for you!

Responsibilies

• Lead and mature SaaS Operations function responsible for reliability, scalability, and cost efficiency across all hosted products.
• Drive execution of Infrastructure as Code (IaC), CI / CD, and automation-first principles across AWS and Azure.
• Oversee 24 / 7 operations readiness, ensuring robust monitoring, observability, and incident management.
• Partner with Product, Engineering, and Security to deliver secure, compliant, and high-performing environments.
• Build frameworks for capacity planning, service ownership, and operational maturity (SLOs, SLIs, MTTR, change velocity).
• Develop operational playbooks and processes to ensure consistency across both multi-tenant and single-tenant environments.
• Implement cloud platform automation and deployment pipeline design
• Apply infrastructure cost optimization and performance tracking
• Security, compliance, and audit preparation in collaboration with InfoSec
• Conduct post-incident reviews and process improvement initiatives
• Coach and mentor operational leads and SREs

Requirements

Nice to have

Benefits

We dont call them perks; theyre just part of what makes working at Sparkrock great. Below are a couple of highlights :

We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.

All open roles are for existing vacancies unless otherwise communicated to the candidate. We are committed to keeping candidates informed throughout the process and will notify all interviewed applicants of our hiring decision within 45 days of their interview. Sparkrock retains all job postings and related recruitment information for a minimum of three years.

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