Senior Aftersales Operations Specialist​

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

Company Overview

BYD is a leading high-tech multinational enterprise dedicated to building a zero-emission ecosystem, with core businesses spanning IT, automotive, new energy, and rail transit. BYD Europe BV, based in the Netherlands, serves as the marketing and sales headquarters for BYD’s electric vehicles in Europe, including electric cars, buses, and trucks.

About the Aftersales Department

BYD Aftersales Service Center is dedicated to delivering service and repair solutions for all BYD-branded electric and hybrid vehicles. This encompasses, among other responsibilities, the development of a comprehensive after-sales service network across Europe to ensure technical support, warranty services, and spare parts supply for our customers and service partners. The primary goal of the Aftersales Service Center is to enhance customer satisfaction and foster brand loyalty. We are now seeking a talented Senior Aftersales Operations Specialist to join our team, based in Hungary, to drive excellence in our aftersales services across European markets.

Job Purpose

This role is responsible for optimizing aftersales service systems, managing critical operational data, and leading key projects to enhance service quality, customer satisfaction, and overall operational efficiency of the Aftersales Department. You will play a pivotal role in ensuring smooth aftersales operations and supporting BYD’s mission of building a clean-energy future.

Key Responsibilities

1. Aftersales Service System Development

• Conduct comprehensive reviews of aftersales business processes to identify operational pain points in service delivery, dealer collaboration, and internal workflows.
• Design, establish, and continuously optimize the aftersales service system, including service protocols, process standards, and operational frameworks.
• Drive effective implementation of optimization solutions through cross-functional coordination, training, and on-site guidance to ensure alignment with business objectives.
• Contribute to the achievement and improvement of key performance indicators (KPIs) for the Aftersales Service Center, such as service efficiency, customer satisfaction, and cost management.

2. Aftersales Data Operations

3. Operational Project Management

Required Qualifications & Skills

Education

Language Proficiency

Professional Abilities

Work Experience

Personal Attributes

Work Location

What We Offer

Join BYD and contribute to building a zero-emission future that reconnects humanity with nature! 🌏