After Sales（CV）- Technical Support Engineer-Chinese speaker

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

Job Responsibilities :

• Provide after-sales technical support and fault diagnosis guidance for automotive products to overseas customers (dealers and service stations);
• Respond to and resolve technical issues encountered by customers during product usage, through remote support or on-site troubleshooting;
• Coordinate with internal departments such as R&D, Quality, and Manufacturing to assist in driving product improvement and issue resolution;
• Prepare and maintain technical service documentation, including technical analysis reports and diagnostic guides;
• Conduct regular technical training for overseas customers, both online and on-site, to enhance their repair capabilities and service quality;
• Collect and analyze after-sales failure data from overseas markets, perform trend analysis, and propose improvement suggestions.

Job Requirements :

Our Purpose is to  build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏

About BYD

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.