Customer Support Representative – Czech and Slovak (Budapest, Hungary)
Bcrecruitment • Budapest, Central Hungary, Hungary
1 napja
Állás típusa
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Munkaköri leírás
A leading global customer-experience (BPO) company is growing its team in Budapest, Hungary and is hiring for the role of Customer Support Representative. You will support players of an international gaming and digital-entertainment company with account questions, platform assistance and technical troubleshooting. As a Czech and Slovak-speaking agent you will be the first point of contact for players, by phone, live chat and email.
What you will do
- Answer player calls, chats and emails in Czech and Slovak
- Solve account, payment and technical issues step by step
- Escalate complex cases to the right team
- Keep accurate case notes
- Deliver consistently high quality — performance is rewarded with an uncapped, KPI-based bonus
What we are looking for
- Native or fluent Czech and Slovak (C1+) and good English (B2+), spoken and written
- Secondary or higher education
- Strong interest in consumer electronics and gaming technology
- Customer-service or contact-centre experience preferred
- Ability to troubleshoot and explain technical issues clearly
- Ability to work towards performance targets
- Willing to work on-site in the office
What we offer
- Salary: 464,000 HUF gross per month (approx. €1,200)
- Language bonus: 25,000 HUF per month
- Performance bonus: 70,000 HUF gross (applicable after 3 months)
- Meal allowance: 30,000 HUF
- Paid training programme (2.5 weeks)
Relocation support
- Paid travel to Budapest
- At least 1 week of paid accommodation (local candidates are preferred)
Location, hours & start
- Location: Budapest, Hungary — on-site
- Working hours: Monday–Friday, 08:00–16:00
- Start: Regular start dates — apply now and we will match you to the next available group
How to apply
Apply with your CV through this listing. A recruiter from BC Recruitment will contact you to talk through the role, answer your questions and guide you through the next steps. Our service is free for candidates — the hiring company covers the cost.