Service Operations Coordinator German speaking
Were looking for full-time Service Operations stars to join our team! At foodora we (almost) never sleep were open every day from 10:00 to 22:00 including weekends and public holidays. That means we need team members who are flexible and willing to work across daytime evenings weekends and holidays.
In this role you will play a key part in delivering efficient high-quality support to customers and partners while ensuring adherence to established processes and service standards. Youll collaborate closely with internal teams and BPO partners to contribute to a culture of operational excellence and continuous improvement. Your journey begins with mandatory in-person training spread across one month from our office. The next training starts on 19th of October and full attendance is required.
What Youll Do
- Handle daily service operations tasks to support overall team goals and ensure service levels are met.
- Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy speed and quality.
- Escalate complex operational issues and follow up to ensure resolution and process improvement.
- Maintain process documentation and support standard operating procedure (SOP) adherence.
- Support implementation of new initiatives and process changes aimed at improving service effectiveness.
- Contribute to a positive and collaborative team environment that reflects foodoras values.
- Communicate clearly with internal stakeholders and external partners to ensure operational alignment and transparency.
- Stay informed on relevant tools systems and product updates to effectively carry out tasks.
- Provide timely updates on tasks blockers and outcomes to team leads and relevant stakeholders.
- Assist customers with their issues with excellent customer service.
- Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
- Listen attentively to customer needs/concerns and demonstrate empathy while maximising the opportunity to build rapport with the customer
- Perform proactive follow-up with other support team members to ensure efficient resolution of customer requests.
- Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
- Handle complaints and provide appropriate solutions and alternatives within the allocated time.
- Work on personal and team goals as part of a dynamic team in a fast-paced environment.
Help us raise the bar and grow with us. If youre eager to learn lead and make an impact youll find fantastic growth opportunities at foodora.
Qualifications :
What Were Looking For
- Diploma Degree or relevant qualification in any field preferred.
- 13 years of experience in a contact center or customer service role preferably within e-commerce quick commerce or tech industries.
- Strong communication skills in English and Swedish/ German/ Czech both written and verbal.
- Comfortable using tools such as Google Workspace or Microsoft Office.
- Familiarity with CRM ticketing or operations platforms is a plus.
- Strong attention to detail and ability to follow through on tasks.
- Comfortable working in a fast-paced environment with shifting priorities.
- Team player with a problem-solving mindset and a willingness to learn.
- Basic understanding of service metrics and operational KPIs.
- Experience with reporting dashboards or using data to guide decisions is a plus.
- Knowledge of COPC Six Sigma or SQL is a bonus but not required.
Additional Information :
Your Benefits
- Modern dog-friendly office in Budapests Mill Park easy to reach even by bike!
- International good vibe strong corporate background a secure & inspiring place to grow.
- From day one: life accident & health insurance (MetLife).
- SZÉP-card & Medicare health package.
- foodora PRO & vouchers tasty meals even in the home office.
- Mental health support & relaxing office massages.
- In-house English lessons LinkedIn Learning access.
- Extra days off AYCM partnership & all tools provided.
- Social impact matters: we support 6 charities and you can join in!
Remote Work :
No
Employment Type :
Full-time
Experience: years
Vacancy: 1