German Speaking Dispute Management Coordinator

German Speaking Dispute Management Coordinator

Be part of a dynamic and diverse team!

Our partner is a leading international technology services provider supporting enterprise and public sector clients worldwide. Their Budapest Centre of Excellence delivers high-quality business support services in a dynamic, multicultural environment.

The German Speaking Dispute Management Coordinator plays a key role in resolving invoice disputes, supporting cash collection activities, and collaborating with internal stakeholders to improve payment processes and customer satisfaction.

Feladatok

• Manage disputed invoices in cooperation with colleagues in Germany and Hungary
• Follow up with resolver teams to ensure timely and effective dispute resolution
• Investigate issues and identify root causes by collaborating with Account Managers, Sales, and other stakeholders
• Participate in conference calls with internal teams involved in dispute management
• Take ownership of disputes within an assigned customer portfolio
• Support continuous improvement initiatives related to quality, efficiency, and customer satisfaction
• Build strong relationships with internal stakeholders and customers
• Monitor and track dispute resolution activities to ensure targets and deadlines are met

Elvárások

• Fluent English and German language skills
• At least 2 years of experience in Accounts Receivable, Cash Collection, or Dispute Management
• Strong analytical and problem-solving skills
• Excellent communication and negotiation abilities
• Ability to identify root causes and work collaboratively toward solutions
• Result-oriented mindset with a focus on continuous improvement
• Strong MS Office skills, especially Excel
• Ability to prioritize tasks and manage workload effectively
• Strong networking and stakeholder management skills
• Interest in developing SAP and Lean process improvement knowledge

Nice to have

• Experience working in an SSC environment
• SAP knowledge
• Lean or continuous improvement experience
• Experience managing customer accounts or complex dispute cases

Amit ajánlunk

• Cafeteria package
• Private health insurance (Medicover)
• Language learning opportunities
• Soft skills trainings and talent development programs
• Stable multinational environment
• Hybrid working opportunities
• International working environment
• Career growth opportunities
• Cross-functional collaboration and development opportunities