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Order to Cash representative - Spanish speaker

Order to Cash representative - Spanish speaker

LHU Lexmark Intl Tech Hungaria KftBudapest Hungaria
13 days ago
Job description

Responsibilities :

An Order to Cash (O2C) role involves overseeing the entire process from receiving customer orders to collecting payments. This critical role ensures a smooth flow of transactions and efficient revenue management. It is essential for maintaining a healthy cash flow and fostering positive customer relationships.

Does this appeal to you? Become part of our team!

YOUR ACTIVITIES :

O2C Representative Responsibilities

  • Manage their own customer portfolio.
  • Ensure proper service levels to customers and Lexmark teams
  • Perform root-cause analysis and provide solutions within time limits; follow-up to ensure resolution.
  • Create necessary reports from SAP / Power BI dashboards or Business Objects.

Order to Delivery (O2D) Responsibilities

  • Monitor customer orders in SAP, including EDI order management.
  • Support customer master data setup and change requests.
  • Communicate daily with customers and internal teams regarding product availability, order blocks, shipments, and other requirements.
  • Maximize customer satisfaction and secure O2D KPIs results.
  • Invoice to Cash (I2C) Responsibilities

  • Manage cash collection activities to ensure timely payments.
  • Monitor, follow up, and communicate daily with customers and internal teams on Invoice to Cash topics such as invoices, disputes, payments, direct debit activities, and factoring.
  • Analyze AR Delinquency reports, identify root causes for outstanding items, and take actions to achieve I2C KPIs.
  • YOUR QUALIFICATIONS :

    Education & Experience

  • University or college degree
  • Fluent in English and in Spanish
  • Strong MS Office knowledge
  • 2+ years of experience in order management, customer service or any related area
  • Experience with SAP / Power BI / Business Objects or Project Management would be a plus
  • Skills

  • Customer orientation and ability to adapt / respond to different types of characters
  • Great Communication & interpersonal skills
  • Has a problem-solving mindset
  • Ability to learn quickly, and become expert in different system driven tasks and flows
  • Proactive, open minded, result oriented
  • Accurate, and able to deep dive into details
  • We are looking for innovative employees with a high level of initiative who want to contribute successfully - and enjoy their work!

    We look forward to receiving your application!

    How to Apply ?

    Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!

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    Order Representative • Budapest Hungaria