Payment Risk Manager

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Organisation / Department

Our partner is a dynamically growing, international crypo exhange that focuses on the development of applications based on blockchain technology.

Present in more than 180 countries with over 50 million customers worldwide it is dedicated to to reshape the future with technology.

We’re looking for a Payment Risk Manager to build and lead our partner's Fraud Risk Operations in Europe. If you’ve led high-performing teams, launched global fraud strategies, and thrive in fast-paced, scaling environments—this is your opportunity to leave your mark.

Job description

• Create the strategy to continuously build and mature our fraud risk operation team. Manage the day-to-day operational and capacity needs, while handling and supporting escalation;
• Manage a team of fraud risk representatives to efficiently identify and prevent losses arising from common fraud types such as ID theft, friendly fraud, social engineering, elderly abuse, bot attacks etc;
• Create and maintain new and existing risk and fraud investigation review procedures and processes to support new and existing products and services;
• Create and implement a risk operational excellence program and culture supporting our customer servicing to align customer experience with our risk policies, processes, and procedures;
• Maintain a team of high-performing investigators who can contribute to the overall fraud and loss mitigation initiatives;
• Work closely with key partners and stakeholders to educate and influence the company regarding fraud risk management on our platform.

Requirements

• 8+ years of experience in fraud risk management with at least 3+ in a leadership role
• Proven ability to build fraud operations from scratch and scale them efficiently
• Strong mix of strategic thinking and hands-on operational execution
• Skilled at cross-functional collaboration and stakeholder influence
• Experience using fraud analytics to balance risk, growth, and user experience
• BA / BS degree required; MBA or fraud certification (e.g. CIPFA) is a plus
• Fluent English; knowledge of regional markets a bonus

Information

Anett Hoffmann - anett.hoffmann@randstad.hu