Manager of Technical Writing

Job Description

Where you’ll work : Hungary (Remote)

As the Manager of Digital Support Content for our IT Management & Support products , you will be pivotal in managing and mentoring a talented team of writers responsible for high-impact product content. You will collaborate globally with fellow writers, content strategists, and analytics experts to continuously evolve shared workflows, tools, and data-driven best practices to improve content quality, timeliness, and impact.

Your Day to Day

As a Manager of Digital Support Content you would be working on

Facilitate regular team meetings and 1 : 1s focused on goal setting, career development, and performance feedback.

Build trusted partnerships with product managers, developers, and professional services teams to support our robust authoring environment and web experience.

Identify and prioritize opportunities for new or improved content to drive onboarding, adoption, and retention.

Leverage analytics and cross-functional input to track, measure, and prioritize content improvements.

Experiment, problem-solve creatively, and share learnings with a distributed global writing team.

What We’re Looking For

As a Manager of Digital Support Content, your background will look like :

Proven experience managing content teams (2-5 direct reports)

Exceptional English writing and editing skills

Data-driven approach to measuring content impact

Experience working cross-functionally and across time zones

Experience with DITA XML authoring or similar

What We Offer :

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team :

• Full remote work option within Hungary and on-demand seat in our Astoria office
• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
• Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
• Tuition and reading reimbursement programs to support your continuous learning and professional growth
• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact."

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed.