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Customer Care Representative (m,f) German or Polish Hybrid

Personalbüro U. HerrmannBudapest, Budapest, Hungary

4 days ago

Job description

Start : 7th July or later

DUTIES AND RESPONSIBILITIES :

Support end users with queries around e-commerce using various channels (inbound calls, chats, e-mails)
Create long term relations with customers
Build a connection with and provide exceptional service to the customers
Ensure all communication is handled professionally and promptly with a human touch
Demonstrate strong product knowledge to ensure all customers queries are answered making them promoters of the brand.

REQUIREMENTS :

Native / fluent in German or Polish, both oral and written (at least B2 level). Fluent in English (at least B1 level)

Ability to provide high levels of customer support at all times

Computer savvy with basic IT skills, including using multiple operating systems

Comfortable communicating using various channels (telephone, chat, e-mail)

Excellent interpersonal and communication skills

Problem-solving oriented

Ability to work independently, while being a team player at the same time

Able to cover morning and afternoon shift rotation

Remote work model, need to have a minimum internet speed of 20MBPS

BENEFITS :

Excellent remuneration package based on experience, skills and performance

Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere

Guidance and tools to reach your full potential

Health insurance.

Remote anywhere in Romania - as long as have min speed of 20MBPS, Laptop will be sent to their home. Shifts between 08.00-22.00 (according the work schedules), 2 days off / week. Online training (paid).

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