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IT Helpdesk Administrator

IT Helpdesk Administrator

232 FLEXTRONICS INTERNATIONAL KFT.Zalaegerszeg, Hungary
17 days ago
Job description

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an IT Helpdesk Administrator  located in Zalaegerszeg .

Reporting to the the Director, Information Technology, the Analyst, IT Operations role involves supporting all Flex operations within Hungary as well as work together with the regional and global IT teams on escalations.

What a typical day looks like :

  • Provide user support in case of IT issues and requests within the SLAs determined in the Service-now system
  • Co-ordinating the work related to incidents and requests reported on helpdesk including the forwarding of tasks to the responsible teams, if the issue is not related to Helpdesk
  • Monitoring and handling the requests and issues in the Helpdesk (Service-now) system
  • Handling the issues and requests incoming via phone, email and via the ticketing system
  • Creating user manuals for IT related solutions
  • Software installation and configuration
  • Collaborate with other departments of Flex

The experience we’re looking to add to our team :

  • An IT related education and / or relevant professional experience in a similar role
  • Intermediate level of English and Hungarian - spoken and written are required in this role
  • Knowledge of Microsoft Office and Windows is a must
  • Understanding of the business processes in a multinational organization
  • Excellent communication skills
  • Experience in Active Directory administration is a plus
  • Must be available to work in rotating shifts (6am-2pm; 8am-5pm; 2pm-10pm)

    • What you’ll receive for the great work you provide :

  • Fringe benefits : bonus, Cafeteria
  • Stable, dynamically developing multinational corporate background
  • Unique, forward-looking manufacturing technologies, professional work environment
  • Opportunity for continuous professional development provided by various and challenging tasks

    • AS108

    Job Category

    Required Skills : Optional Skills :

    Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on : age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE : this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

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    Administrator • Zalaegerszeg, Hungary