IT Technical Support Analyst

Our Multinational partner in Budapest ( District VI ) is looking for an IT Technical Support Analyst!

If you feel like this position is for you, apply now, with your English CV !

Deliver IT support via phone, in-person, or online to internal users

Identify hardware / software requirements to resolve IT issues

Handle incident tickets in line with SLAs / KPIs, ensuring accurate documentation

Proactively use IT monitoring and management tools

Collaborate with internal / external stakeholders and perform audits as needed

Comply with IT policies and procedures

Maintain shared IT assets and prepare reports when required.

Excellent English language skills (spoken and written, B2 level or higher)

Solid technical knowledge and good IT understanding

Microsoft desktop environments, Apple iOS, MacOS

VoIP and video conferencing

Microsoft application support

Mobile devices like phones, tablets

LAN, VPN, RDP

TCP / IP protocols, two-factor authentication

Software, Hardware (Routers, Switches)

Strong communication and collaboration abilities

Flexibility, time management, and task prioritization

International work environment

Opportunity to work with a variety of IT infrastructures and technologies

Professional and technical development opportunities