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Experienced Customer Delivery Manager – Cloud & Sovereign Cloud – International Health Customers (REF4365V)

Deutsche Telekom IT Solutions HUDebrecen

1 day ago

Job description

Job Description

We are seeking an Experienced Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international health market. This role involves managing service quality, optimizing portfolios, and collaborating with top management to drive success.

FOCUS AREA :

Responsible for Cloud like Open Sovereign Cloud (OSC) / Client Application Operation (CAO) / FCI

Responsibilities :

Oversee end-to-end customer delivery within Cloud Managed Services.

Ensure high-quality service delivery and handle escalations related to service quality.

Manage customer-impacting projects, including Transformation and Transition (T&T).

Language Requirements :

Fluency in German is essential for direct customer interaction.

Proficiency in English is required for communication with international teams.

Qualifications

Required Knowledge and Skills :

Experience managing project scope based on budget and contract size.

Ability to plan operations and strategize service delivery in terms of time, quality, and cost.

Manage multiple service chains and associated costs; understanding of Service Chain Operations Management (SC-OPM) activities.

Strong understanding of cloud computing, cloud platform best practices and most importantly, experience with Sovereign Cloud and TSI standard service delivery processes.

Thorough knowledge and experience with ITIL processes (Incident, Problem, Change management)

Accuracy in financial management and invoicing.

Evaluate and approve cost and transition strategies within deals.

Collaborate with Delivery teams to enhance efficiency and implement improvement measures.

Handle escalation management and take action as needed.

Monitor delivery quality and maintain regular communication with suppliers and customers, focusing on technical aspects.

Lead and coordinate interdisciplinary project teams, both nationally and internationally.

Engage with top management internally and externally to develop global cooperation strategies.

Join our international team to deliver exceptional service while working directly with German-speaking clients and global stakeholders.

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Experienced Customer • Debrecen