Contact Center Operator

Your new company Our partner is a global leader in lottery systems, backed by over 40 years of research and development. With a strong presence in Budapest and more than 270 employees locally, they serve over 400 customers across six continents. Known for driving innovation and fostering a dynamic work environment, our partner offers exciting opportunities for professionals who want to make a meaningful impact in the world of gaming and technology. Your new role ✓ Monitoring complex system components and responding to alerts ✓ Executing daily operational and recurring tasks ✓ Handling customer service requests and incident tickets ✓ Troubleshooting issues based on clear documentation ✓ Coordinating with resolver teams and partners ✓ Participating in outage calls and escalation processes ✓ Providing internal training on system functions as needed ✓ Maintaining detailed reports and logs What you'll need to succeed ✓ You are able to provide professional high quality support to customers across 3 shifts.✓ You would like to use your excellent English on a daily basis. ✓ You have adequate communication skills, a solution-focused mind and strong team spirit. ✓ You have experience of working with ITSM ticketing systems, and in IT operations. ✓ You are familiar with ITIL processes. ✓ You have IT attitude, a willingness to learn new systems. ✓ You are open to continuously extend your professional skills ✓ You are a stress-resistant, team player. Additional requirements, at least from the list below : ✓ Have knowledge of Unix / Linux operating systems ✓ Basic networking backgrounds (TCP / IP) ✓ Basic database (SQL) knowledge ✓ Scripting skills (Perl, PHP, Bash, Python or anything similar) ✓ Several years‘ relevant experience in IT application operation ✓ A Bachelor's degree is an advantage What you'll get in return Competitive payment package (13. and 14. months salaries, fixed and predictable shift allowance)✓ Cafeteria and Health insurance ✓ Mentoring Program, Trainings ✓ Flexible work schedule ✓ Downtown office, in the heart of Budapest (easily accessible by public transport) ✓ Indoor bike and motorcycle storage ✓ Recreation room : table soccer, office (chair) massage and sauna ✓ Team buildings ✓ Excellent working atmosphere ✓ Open company culture ✓ Economically stable and growing enterprise ✓ Non-conventional domain : lottery and sports games What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.