Incident Manager

Our client empowers organizations worldwide to strategically acquire and optimize software investments, embrace cloud and AI technologies, and drive innovation through enhanced efficiency. They are a trusted advisor in strategic software acquisition, continual IT estate optimization, and maximizing returns on investments in cloud, data, and AI. Coordinating the resolution of major incidents, directing the work of expert colleagues Logging major incidents and problem tickets, assigning incident sub-tasks, documentation, escalation, closing tickets Coordinating communication during major incidents Preparing reports (internal and external) and statistics Managing the lifecycle of problem tickets, tracking RCAs Organizing and moderating major incident meetings Regularly reviewing major incident management processes, proposing solutions to improve efficiency Collaboration with other departments and support teams Building the knowledge base Elvárások / Requirements Secondary or higher education in IT, or equivalent professional experience 3+ years of relevant professional experience ITIL knowledge At least intermediate level of English language skills Process-oriented thinking Excellent problem-solving and communication skills Reliability, independence, accurate and precise work Team player attitude Amit nyújtunk / Benefits Flexible working conditions Competitive salary and benefits package Opportunity to work on exciting projects Continuous learning and professional development A collaborative and innovative work environment