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Contract Lifecycle Management User Experience Specialist

Contract Lifecycle Management User Experience Specialist

Syngenta GroupBudapest, Hungary
6 days ago
Job description

Job Description

We all have a critical role to play and add value. Here is how this role will help :

Daily Operations & Steady-State

  • Serve as the primary point of contact for internal stakeholders regarding day-to-day usage of the CLM platform.
  • Collaborate with internal support and vendor teams to resolve issues, document incidents, and ensure timely follow-up.
  • Maintain a knowledge base or FAQ for recurring issues and guidance.
  • Track SLA performance and escalate operational risks or bottlenecks flagged

User Experience, Feedback Loop & Continuous Improvement

  • Conduct regular training refreshers, check-ins and feedback sessions with stakeholders.
  • Analyze feedback to identify pain points and opportunities for platform enhancement.
  • Partner with technical teams to prioritize user-centric improvements.
  • Assist in testing and validation of new features, integrations, or configuration changes before release
  • Translate complex technical issues into user-friendly explanations.

    • Governance Participation

  • Monitor KPIs and SLAs related to platform uptime, issue resolution and user satisfaction.
  • Participate in change advisory board meetings and act as the business advocate.

    • Qualifications

    At Syngenta we are highly people focused – we look for professionals who are engaged, collaborative and excellent in execution. Leaders are expected to communicate effectively, develop teams and lead by example. Our industry and our function are changing rapidly so we are looking for new team members with a strong desire to develop themselves.

    You will be a great fit if you have :

  • Law degree preferred
  • 3+ years of experience in application support, user success, customer experience or platform governance roles.
  • Familiarity with Contract Lifecycle Management tools (e.g., Onit, Icertis, DocuSign CLM, Ironclad, etc.) preferred.
  • Strong communication and stakeholder management skills.
  • Excellent communication and organizational skills
  • Strong ability to translate feedback into process improvements
  • Experience supporting legal, procurement, or commercial contract workflows preferred
  • Familiarity with service desk processes, ticketing tools, and basic system administration (a plus)

    • Additional Information

    Our efforts to become a really good place to work :

  • Dynamic and international team with great atmosphere
  • Possibilities to learn and grow
  • High quality office environment
  • Possibility of working from home

    • Discover more about  Syngenta Budapest Center  by visiting our official website :   Link

    Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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    Management Specialist • Budapest, Hungary