SAP iXp Intern - Customer Support (Critical Incident Management)

What you’ll do

Position title : SAP iXp Intern - Customer Support (Critical Incident Management) - Mission Control Center, Critical Incident Management

Location : Budapest, Hungary

Duration : 12 months + possible prolongation until the active, full-time student status criteria is met

Time schedule : min. 24 hours / week (available schedules : 24 / 32 / 40)

• Supporting the processing of the Mission Control Center, Critical Incident Management EMEA team daily inbound
• Provide a globally accessible escalation point for existing customer incidents
• Fill in any process gap to ensure consistent and reliable processing of critical customer incidents
• Ensure visibility to our customer and internal stakeholders into any associated action plans for resolution toward critical customer incidents
• Participate in internal projects driven by internal requirements
• Communicate with SAP internal stakeholders via phone and chat, sometimes email

What you bring

Enrolment as an active, full-time student (Bachelor or Master) in technology, business, or equivalent work experience in related field preferred

Meet your team

As SAP Mission Control Center, we protect, prevent and accelerate to maximize customer success. Taking the lead to resolve problems when something goes wrong is all in a day’s work for the SAP Mission Control Center.

We are a global organization delivering 24 / 7 support for over 400,000 SAP customers every day of the year. The SAP Mission Control Center helps to protect implementation or upgrade projects and operations, prevent and mitigate risks and accelerate both the adoption of SAP software and return on investment for our customers. With a deployment-agnostic, end-to-end hybrid support portfolio, we ensure a harmonized and transparent on-premise and cloud adoption experience.

Critical Incident Management (CIM) provides a globally accessible escalation point into SAP Support for escalating existing customer incidents. This ensures visibility to the customer and internal stakeholders about any associated action plans to resolve the issue. One of the key objectives of CIM is to achieve a lean process and organization and reduce redundancy and duplicated work in incident solving process.

The main goal of Critical Incident Management is to react quickly or even prevent critical situations for our customers, which might otherwise impact their major business, and we are looking for candidates who strive to make the world run better.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.