Head of Payments (Remote)

Global SaaS | Subscription Continuity | Revenue Optimization | Stripe & PayPal

Our client is a digital product company that has been successfully operating since 2014. With a team of 100+ professionals, they develop and scale high-traffic SaaS products focused on the U.S. market. Their portfolio is built on subscription-based models , emphasizing trial-to-paid conversions and auto-renewals , supported by a centralized payments stack (Stripe, PayPal, and others).

They are currently looking for a Head of Payments to lead the strategy, operations, and optimization of payment systems across multiple high-volume products. This is a senior-level position that combines hands-on execution with strategic ownership, especially within high-risk billing environments .

Key Responsibilities

Drive the Payments Strategy

Design and implement a comprehensive payments roadmap aligned with the product lifecycle, compliance requirements, and user experience.

Optimize Billing & Revenue Recovery

Manage renewal logic, cascading retries, dunning flows, and payment orchestration. Improve authorization and recovery rates while reducing churn and involuntary failures.

Manage Chargebacks & Fraud Prevention

Maintain chargeback ratios below card network thresholds. Operate tools like Verifi , Ethoca , Stripe Radar , and Sift . Build defensive strategies and manage disputes effectively.

Enhance Revenue Continuity

Use data-driven methods to increase billing success and minimize revenue leakage across platforms, geographies, and processors.

Own Vendor Relationships

Act as the primary point of contact for Stripe , PayPal , and other payment providers. Manage negotiations, risk flags, MID usage, and build system redundancy.

Ensure Compliance

Collaborate with product and legal teams to meet evolving global standards including Visa / MC , FTC , PCI-DSS , and PSD2 / SCA , with a focus on continuity billing and renewals.

Monitor Metrics & Maintain Stability

Track KPIs such as authorization rates, churn, recovery %, and dispute ratios. Build dashboards, run experiments, and collaborate with tech teams to prevent payment-related issues before they escalate.

Build & Lead a Payments Function

Recruit and manage a lean team of analysts and fraud specialists. Focus on operational efficiency and resilience, not headcount.

Ideal Candidate Profile

5+ years of experience managing payments or recurring billing systems in subscription-based or trial-to-paid digital businesses

Deep operational knowledge of high-risk environments, such as nutra, gaming, adult, or similar

Proven hands-on expertise with Stripe, PayPal, and alternative processors

Strong track record optimizing subscription billing flows, churn reduction, and revenue recovery

Experience working with fraud and dispute tools : Verifi, Ethoca, Stripe Radar, Sift, etc.

Solid understanding of global compliance frameworks : Visa / MC mandates, FTC guidelines, PCI-DSS, SCA / PSD2

Fluent in billing metrics : authorization rate, recovery %, churn, dispute ratio

Comfortable working with data tools (Looker or similar)

Ability to perform under pressure in a fast-paced, performance-driven environment

Nice to Have

Experience with multi-MID setups and alternative / local payment methods

Prior ownership of payment KPIs in aggressive growth or high-scrutiny verticals

Background in consumer SaaS with high transaction volume and recurring revenue

Why This Role Matters

Payments are central to the client’s business model. From onboarding to long-term retention, billing is both a growth lever and a critical layer of risk management. This role requires someone who combines deep technical knowledge , regulatory awareness , and operational discipline to ensure sustainable and optimized revenue flows.

Compensation & Terms

Base salary : flexible for exceptional candidates

Performance-based incentives available

Fully remote, open to candidates across multiple time zones

If you’re a payments operator with real-world experience navigating complex, high-risk billing environments — and you know how to protect revenue while scaling performance — this opportunity is for you.