Customer Success Specialist - Portuguese speaking

What we offer :

Competitive salary and benefit package

Full time Home Office opportunity

Supportive working environment

Training support

Long-term career opportunity

Picture URL

Organisation / Department

Our business partner is looking for a Portuguese speaking Customer Success Specialist to join their team.

If you have experience in customer care, enjoy working in a dynamic and fast-paced environment, have strong communication and problem-solving skills, this could be the perfect opportunity for you!

Job description

Understand the key business objectives customers are looking to achieve with our product and what success means to them

Drive forward the success plans guiding customers towards achieving their goals.

Actively monitor the performance of automated & digital customer journey tools through

Conduct proactive outreach campaigns

Deal with incoming customer inquiries related to administration, product and other matters

Initiate manual interaction with the customers to address existing outstanding issues,

Assist customers and local teams with billing queries and related activities.

Assist customers and local teams with administration and related CS activities

Actively cooperate with related stakeholders and teams across the globe.

Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer

Help customers with information about the products, services and solutions, using relevant call handling protocols outlined in the procedures

Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures

Requirements

Excellent understanding of Customer Success and / or Account / Relationship

Previous experience in BPO and Customer Success or Account Management role Customer Service and / or account management

Customer centric mindset

Excellent communication skills (both written and oral)

Fluent Portuguese and strong middle level English knowledge

Excellent organizational skills

Good attention to detail

Excellent problem-solving and initiative skills

Working both collaboratively and individually

Structured “can-do” approach to open matters and tasks in a demanding environment

A High school diploma or equivalent, College level preferred

Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage

Information

For further information contact me in the given email address below :

fanni.racz@randstad.hu