IT Service Delivery Leader

Job Summary

As a Customer Service Manager, you will be responsible for overseeing the end-to-end execution of standard farming and upselling. This involves identifying and managing opportunities in contract-related standard / product business and coordinating service delivery activities between organizational units.

Required Skills and Qualifications :

• Bachelor's degree in Business Administration or related field
• Minimum 2-3 years of experience in the IT industry with expertise in Service Delivery Management
• Knowledge of ITIL and Agile concepts including process management
• Exceptional communication skills fluency in German (C1 or B2 level) and English (B2 level or higher)
• Strong presentation and moderation skills
• Ability to prioritize multiple projects with shifting deadlines
• Flexibility and willingness to expand beyond traditional Service Delivery Management approaches
• Relevant experience with ticketing tools and security protocols
• Knowledge of networking and cloud technologies is an asset

Benefits :