Customer Service Representative with Slovenian
Miejsce pracy : Budapeszt
Your responsibilities
- Provides excellent customer service for Amway Business Owners to support them in building a successful Amway business
- Handles enquiries and requests of ABOs, Customers and Prospects via different communication channels in direct conversations and in writing
- Receives, documents, and responds to questions related to products, promotions, orders, invoices, payments, returns, incentives, terms and conditions (by using our knowledge management resources)
- Supports users with online platforms, receiving, documenting and reproducing incidents, and resolving them in close cooperation with Technology department
- Helps ABOs leverage our Sales and Marketing Plan (Core Plan), maximizing the utilization of online resources
- Contributes to projects in various departments outside of regular responsibilities
- Directs unresolved requests and enquiries to further support levels and to other departments
- Protects personal database and applies legal requirements in regard to personal data protection
- Generates innovative ideas and solutions that will improve customer satisfaction and support an environment that embraces continuous improvement to drive customer value
- Assists other team members to leverage and develop their capabilities
- Contributes to Quality Assurance and Training-related tasks outside of regular responsibilities to enable customer service meet our quality standards
Our requirements
Enthusiastic, communicative people that are willing to support our customersWith excellent (C1) knowledge of Slovenian language and advanced (B2) EnglishExcellent knowledge of additional European language is a plusNot afraid of facing new challenges or opportunitiesWith an enthusiastic approach to teamwork and focus on internal and external customersKnowledge of MS Office applications, especially Excel and PowerPoint is neededPrevious working experience would be an asset for usConsistently meeting or exceeding established quality standardsWhat we offer
Online recruitment processThe opportunity to work for a global Fast-Moving Consumer Goods companyAdditional day off for your BirthdaySeasonal fruits twice a weekCafeteria systemBenefits
sharing the costs of sports activitiesprivate medical caresharing the costs of professional training & courseslife insuranceflexible working timefruitscorporate products and services at discounted pricesintegration eventsno dress codecoffee / teaparking space for employeesleisure zoneredeployment packageAdditional day off for your BirthdayPurpose of the role :
The Customer Service Representative will interact with Amway Business Owners and Amway customers by addressing inquiries and resolving complaints, providing a high level of customer support on a specific product or service.
In our Contact Center Department, we support 27 European markets with the help of people from all over the world, which makes us a truly multinational team.
If you are interested in this job, please send your application via "Apply" button.
Amway Global Business Services
Amway is the world’s #1 direct selling company and one of the largest family-owned businesses globally. Since 1959, we’ve been empowering people with innovative solutions and over 450 premium products in nutrition, beauty, and home care. Sold exclusively through our network of independent distributors and our webshop, our products help millions live healthier, more vibrant lives. With a presence in over 100 countries and $7.4 billion in revenue in 2024, Amway continues to lead the way.
Our top brands? Nutrilite™ – the world’s #1 brand of vitamins and supplements, ARTISTRY™ – high-performance skincare and beauty, and eSpring™ – cutting-edge water filtration systems.