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Customer Service Representative with Slovenian

Customer Service Representative with Slovenian

Amway Global Business ServicesBudapeszt, Węgry
1 day ago
Job description

Customer Service Representative with Slovenian

Miejsce pracy : Budapeszt

Your responsibilities

  • Provides excellent customer service for Amway Business Owners to support them in building a successful Amway business
  • Handles enquiries and requests of ABOs, Customers and Prospects via different communication channels in direct conversations and in writing
  • Receives, documents, and responds to questions related to products, promotions, orders, invoices, payments, returns, incentives, terms and conditions (by using our knowledge management resources)
  • Supports users with online platforms, receiving, documenting and reproducing incidents, and resolving them in close cooperation with Technology department
  • Helps ABOs leverage our Sales and Marketing Plan (Core Plan), maximizing the utilization of online resources
  • Contributes to projects in various departments outside of regular responsibilities
  • Directs unresolved requests and enquiries to further support levels and to other departments
  • Protects personal database and applies legal requirements in regard to personal data protection
  • Generates innovative ideas and solutions that will improve customer satisfaction and support an environment that embraces continuous improvement to drive customer value
  • Assists other team members to leverage and develop their capabilities
  • Contributes to Quality Assurance and Training-related tasks outside of regular responsibilities to enable customer service meet our quality standards

Our requirements

  • Enthusiastic, communicative people that are willing to support our customers
  • With excellent (C1) knowledge of Slovenian language and advanced (B2) English
  • Excellent knowledge of additional European language is a plus
  • Not afraid of facing new challenges or opportunities
  • With an enthusiastic approach to teamwork and focus on internal and external customers
  • Knowledge of MS Office applications, especially Excel and PowerPoint is needed
  • Previous working experience would be an asset for us
  • Consistently meeting or exceeding established quality standards

    • What we offer

  • Online recruitment process
  • The opportunity to work for a global Fast-Moving Consumer Goods company
  • Additional day off for your Birthday
  • Seasonal fruits twice a week
  • Cafeteria system

    • Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • flexible working time
  • fruits
  • corporate products and services at discounted prices
  • integration events
  • no dress code
  • coffee / tea
  • parking space for employees
  • leisure zone
  • redeployment package
  • Additional day off for your Birthday

    • Purpose of the role :

    The Customer Service Representative will interact with Amway Business Owners and Amway customers by addressing inquiries and resolving complaints, providing a high level of customer support on a specific product or service.

    In our Contact Center Department, we support 27 European markets with the help of people from all over the world, which makes us a truly multinational team.

    If you are interested in this job, please send your application via "Apply" button.

    Amway Global Business Services

    Amway is the world’s #1 direct selling company and one of the largest family-owned businesses globally. Since 1959, we’ve been empowering people with innovative solutions and over 450 premium products in nutrition, beauty, and home care. Sold exclusively through our network of independent distributors and our webshop, our products help millions live healthier, more vibrant lives. With a presence in over 100 countries and $7.4 billion in revenue in 2024, Amway continues to lead the way.

    Our top brands? Nutrilite™ – the world’s #1 brand of vitamins and supplements, ARTISTRY™ – high-performance skincare and beauty, and eSpring™ – cutting-edge water filtration systems.

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    Customer Service Representative • Budapeszt, Węgry