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IT Helpdesk Team Lead (german speaking)

IT Helpdesk Team Lead (german speaking)

Trenkwalder KftBudapest
30+ days ago
Job description

IT Support csapat irányítása és személyzeti beosztás tervezése. Csapattagokkal történő fejlesztési beszélgetések vezetése és részvétel csapat- valamint ügyfélmegbeszéléseken. SLA figyelése és betartása. Szükség esetén aktív részvétel a támogatói tevékenységekben. Munkatársak technikai támogatása. Folyamatos folyamat- és eljárásjavítások bevezetése. Elvárások / Requirements Minimum 2 év vezetői tapasztalat (IT Support vagy Customer Service területen). IT Support tapasztalat megléte elengedhetetlen. Eszkalációkezelési tapasztalat. Stakeholder management tapasztalat. Német nyelvtudás C1 szinten és angol nyelvtudás minimum B2 szinten. Stressztűrő képesség, szervezési és megvalósítási erősségek. Gyakorlati megközelítésű ("hands-on") munkavégzés és kiemelkedő kommunikációs készségek. Előnyt jelent : Tapasztalat 7 / 24-es csapat menedzselésében. Amit nyújtunk / Benefits Heti 1 nap Home Office. Egészségbiztosítás. Bejárás támogatás. Cafeteria.

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German Speaking • Budapest

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