Requests and Disputes Trainee (Italian speaker)

Job title :

Looking to launch your career at the cutting edge of healthcare? Join Sanofi for a chance to develop with mentoring and guidance from inspirational leaders while helping to make an impact on the lives of countless people worldwide.

We are an innovative global healthcare company with one purpose : to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities :

Collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities.

• Manage incoming customer calls and monitor new cases coming via email
• Aim for “first call resolution” practice especially for requests
• Classify and Assign cases to the responsible resolution team / colleagues if first call resolution is not possible
• Support request / claim resolution process with additional data gathering and communication
• Monitor operational reports, follow-up on all requests and claims to secure resolution and communication to customer

Experience :

Soft and technical skills :

Languages : Fluent English and Italian language written and verbal

Pursue . Discover .

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing : a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our and check out our Diversity Equity and Inclusion actions at !

Sanofi #WeNeverSettle #PursueProgress #DiscoverExtraordinary #SanofiCareers #joinSanofi #jobopportunities #careeropportunities #sscjob #Sanofi_Budapest_Hub #Budapest #LI-EUR #LI-Hybrid #hr #People_Services

Pursue , discover

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing : a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our and check out our Diversity Equity and Inclusion actions at !