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German Speaking Presales Administrator

ComputacenterBudapest, HU

18 days ago

Job description

Location : Hungary - Budapest | Job-ID : 209717 | Contract type : Standard | Business Unit : Business Operations & Administration

Your future tasks will be…

On a daily basis :

Manage requests arriving via the FLS engagement portal and allocate opportunities to Presales colleagues
Ensure all requests are registered, assigned, and routed to the appropriate Presales colleagues. Maintain and update the workflow system, chasing requestors and colleagues for updates, and progressing requests through the system
Maintain tracking of all quotes and their status to produce monthly management reports and real-time business intelligence
Work closely with Sales, Service Managers, and Designers to ensure request information meets required standards and communicate any issues back to the requestor or customer
If required, explanation and presentation of the services offered to internal customers
Gather information through relevant business systems / tools to ensure the relevant data is recorded
Provide good customer service to ensure that requests for information are provide
Prioritises own workload to ensure that deadlines and customer requirements are met
Advising and providing support to customers to satisfactorily resolve queries
Ensure that information provided by requestors can be processed by all areas of Presales
Provide accurate and detailed asset analysis for support services cost models
Determination of service costs for small changes taking into account internal data, such as failure rates, volumes, and also manufacturer specifics
Coordination with internal departments and documentation the results
Managing the Team-Mailbox
Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

You are the ideal candidate if ...

You have experience of relevant business systems e.g. SAP.

You have good communication skills in German and in English.

You have a good knowledge of Microsoft applications, especially Excel.

You are able to plan & organise your own workload.

You have proven experience of high standards of customer service.

You have good administrative experience, an eye for detail, ensure data accuracy, provide data for reporting and information processing, even in stressful situations.

You have excellent interpersonal, literacy and numeracy skills and are able to build relationships at all levels.

What can we offer to you?

Form a new function and team

Use and improve your language knowledge

Go through a professional and personal development

Work in a fun and diverse atmosphere

Have a stable workplace with flexible scheduling, close to office hours

Home office & Flexible scheduling

Language courses & talent programmes

Training opportunities & Stable Career Path

Medicare private health care package and cafeteria benefits (yearly gross 480000 HUF and after the first year spent within the company, it grows to gross 750000 HUF)

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German Administrator • Budapest, HU