Responsibilities : JOB FUNCTION
As a member of Lexmark’s Managed Print Services (MPS), the MPS Order Coordinator will manage printer deployments and existing device management for customers, coordinating with internal departments and external partners. The Order Coordinator handles hardware orders, deliveries, installations, returns, disposals, and data tracking for inventory and asset management.
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YOUR ACTIVITIES :
- Manage Siebel Service Requests and exceptions
- Place and monitor orders / shipments
- Manage customer return orders and disposal of old devices
- Coordinate with internal and external partners for service delivery and issue resolution
- Gather data on existing assets, confirm deliveries, and provide general assistance
- Track order-to-invoice and returns data in Siebel, manage inventory, and report project status
- Support Project Manager in identifying and resolving inventory discrepancies
YOUR QUALIFICATIONS :
Education & Experience
Experience preferred in hardware deployments, order management or LogisticsExperience in managing a project scope and resourcesExperience with working with Spanish customersBachelor’s Degree preferredLanguages required : English, Spanish (Portuguese would be nice to have)SKILLS : Technical competence
Proficiency with Microsoft Office tools : Excel, Word, PowerPoint.Excel skills are particularly important (pivot tables, data reconciliation)Experience with SAP and / or Siebel is a plusExcellent analytical, data reconciliation and problem solving skillsPersonal characteristics
Detail orientedExcellent communication skills in local language and customer service skillsIndividual must demonstrate a high level of business acumen; ability to get along well with diverse personalities - flexibleStrong analytical and reasoning abilities. Mindset that enables solving complex problems in a fast-paced environment while delivering on service promises.How to Apply ?
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