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Polish-Speaking Technical Support Analyst

transcosmosBudapest, Budapest, Hungary

27 days ago

Job description

Working hours : 8 : 30-17 : 00, included 1 hour break

Type : Full-time

Location : BUDAPEST , Hungary ( on-site ),

Turn Tech Support Into Something That Matters!

Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology . These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them.

As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.

What You’ll Be Doing

Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
Guide customers through product features and best practices
Escalate technical issues following structured processes
Own the customer journey from first contact to final resolution
Log all interactions accurately and ensure compliance with privacy and security standards
Collaborate with your team to deliver exceptional support

Requirements

What You Bring

Fluency in Polish (C1) and strong English communication skills (B2)

A service mindset — patient, empathetic, and solution-oriented

Confidence working with modern tech — especially mobile apps and smart devices

Basic proficiency in Microsoft Office and general troubleshooting tools

Ability to multitask, stay organized, and follow procedures

Prior experience in customer support, helpdesk, or BPO is a plus

Benefits

You’ll Thrive If You Are…

Genuinely interested in technology, sustainability, and innovation

Curious by nature — someone who asks “why” and seeks better answers

Calm under pressure and great at explaining complex things simply

Comfortable in a fast-paced, process-driven environment

What We Offer

Work with a pioneering brand in the green tech and portable power space

Competitive salary and cafeteria benefit package

Paid training to equip you with everything you need

A stable, full-time role in our modern Budapest office

A fun, multicultural team that values your input

Ongoing growth and development in a dynamic BPO environment

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Technical Support • Budapest, Budapest, Hungary