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Customer Success Specialist - Portuguese / Italian / French speaking

Customer Success Specialist - Portuguese / Italian / French speaking

Randstad Hungary Kft.Budapest
28 days ago
Job description

Our business partner is looking for a Portuguese or Italian or French speaking Customer Success Specialist to join their team.If you have experience in customer care, enjoy working in a dynamic and fast-paced environment, have strong communication and problem-solving skills, this could be the perfect opportunity for you! Understand the key business objectives customers are looking to achieve with our product and what success means to them Drive forward the success plans guiding customers towards achieving their goals. Actively monitor the performance of automated & digital customer journey tools through Conduct proactive outreach campaigns Deal with incoming customer inquiries related to administration, product and other matters Initiate manual interaction with the customers to address existing outstanding issues, Assist customers and local teams with billing queries and related activities. Assist customers and local teams with administration and related CS activities Actively cooperate with related stakeholders and teams across the globe. Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer Help customers with information about the products, services and solutions, using relevant call handling protocols outlined in the procedures Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures Elvárások / Requirements Excellent understanding of Customer Success and / or Account / Relationship Previous experience in BPO and Customer Success or Account Management role Customer Service and / or account management Customer centric mindset Excellent communication skills (both written and oral) Fluent Portuguese or Italian or French and strong middle level English knowledge Excellent organizational skills Good attention to detail Excellent problem-solving and initiative skills Working both collaboratively and individually Structured “can-do” approach to open matters and tasks in a demanding environment A High school diploma or equivalent, College level preferred Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage Amit nyújtunk / Benefits What we offer : Competitive salary and benefit package Full time Home Office opportunity Supportive working environment Training support Long-term career opportunity

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