GUCCI Store Manager

Description

Role Mission

As Gucci Store Manager, you will lead as a strategist (inside and outside the store) being responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations. You will be a cross-functional leader leveraging on all internal and external opportunities to optimize business performance, ensure seamless store functionality, and create an unsurpassed luxury service culture in the store.

You will guarantee efficiency and effectiveness in driving and executing the company’s strategy through maintaining strategic, operational, and floor leadership of the store. You will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centric strategy.

Key Accountabilities

Client Experience

• Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.
• Promote brand awareness, establish market / store presence, and capture competitive market share through community outreach and company-sponsored events.
• Inspire and foster collaboration amongst team members to achieve coherent and strong clienteling-related activities and training.
• Ensure the development, implementation, and execution of company CRM initiatives byguiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.
• Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100.
• Champion full utilization of the various clienteling tools to drive client loyalty and acquisition.
• Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.

Running the House

Requirements

Job Type

Regular

Start Date

2025-07-01

Schedule

Full time

Organization

GUCCI HUNGARY KFT