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Senior Team Leader

Senior Team Leader

Randstad HungaryBudapest, Hungary
18 days ago
Job description

What we offer :

  • A key role in building out a new site from day one
  • Competitive salary and benefits including cafeteria allowance
  • A collaborative, respectful, and open work culture
  • Regular team events and engagement activities
  • A modern, stylish office in the heart of Budapest with great transport links

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Organisation / Department

Our business partner is looking for a Senior Team Leader colleague for their Technical Support Analyst team.

If you have at least 2-3 years of leadership experience in a field related to Customer service or Technical Support and would be interested in taking part in building out a new site, this could be the perfect opportunity for you!

Job description

  • Guide and support a frontline team providing service to tech-savvy consumers across Europe
  • Foster a positive, high-performance team culture where people feel empowered and connected
  • Serve as the first line of support for escalations, customer concerns, and coaching needs
  • Lead team huddles, performance reviews, and 1 : 1s to keep engagement and quality high
  • Collaborate with stakeholders to ensure KPIs and SLAs are consistently met or exceeded
  • Monitor quality trends and drive process improvements based on real-time feedback
  • Identify knowledge gaps and deliver structured, impactful training
  • Build trust through clear communication, empathy, and hands-on leadership

    • Requirements

  • 2–3 years of leadership experience in customer service, tech support, telco, or a similar fast-paced environment
  • Strong people management skills — coaching, conflict resolution, and motivation
  • Excellent English communication skills (written and spoken)
  • Confidence using ticketing platforms, Office tools, and (ideally) SaaS or sales-related systems
  • A calm, structured mindset under pressure, with a strong focus on problem-solving and service delivery

    • Information

    For further information please apply or contact me in the given email address below :

    fanni.racz@randstad.hu

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    Team Team Leader • Budapest, Hungary