Head of IT Service Center

Tasks.

• Coordination and Oversight of the SSC IT team, ensuring alignment with global priorities and consistent collaboration with functional leads across multiple countries.
• Liaison between the SSC and Global IT Management, translating strategic direction into operational execution within the SSC.
• Personnel Management, including recruitment based on workforce planning and skill requirements developed in partnership with global functional leads.
• Day-to-Day Leadership of the SSC-based IT team, providing clear direction and support in collaboration with international peers.
• Facilitation of Skill Development and Career Growth for SSC team members, ensuring continuous development and retention of talent.
• Performance Reporting and insights to the Head of Global IT, including feedback from both local and global stakeholders.

Requirements.