ServiceNow Administrator

Job Description

About Us : Cognex is the world’s leading provider of vision systems, software, sensors, and industrial barcode readers used in manufacturing automation. Cognex vision helps companies improve product quality, eliminate production errors, lower manufacturing costs, and exceed consumer expectations for high quality products at an affordable price. Typical applications for include detecting defects, monitoring production lines, guiding assembly robots, and tracking, sorting and identifying parts.

Cognex serves an international customer base from offices located throughout the Americas, Europe, and Asia, and through a global network of integration and distribution partners. The company is headquartered close to Boston in Natick, Massachusetts

We are seeking a skilled ServiceNow Administrator with at least 3 years of experience to work in our Cork, Ireland office on a hybrid schedule - 3 days in the office and 2 remote.

This person will maintain and enhance our ServiceNow platform through configuration, customization and user support

Essential Functions :

Platform Maintenance : Ensure the stability and usability of the ServiceNow platform across production and non-production environments

Configuration : Set up and configure ServiceNow applications and modules according to business requirements

Customization : Develop custom scripts, workflows, and integrations using JavaScript, Web Services, HTML, and CSS

Incident Management : Handle incidents, problems, and change requests related to the ServiceNow platform

Data Management : Manage the Configuration Management Database (CMDB) and ensure data integrity using Discovery or equivalent methods

Upgrades and Patching : Perform regular updates, patches, and code migrations to keep the platform up-to-date

Documentation : Create and maintain process and knowledge documentation for team members and users

User Support : Provide technical support and training to end-users and other stakeholders

Knowledge, Skills & Abilities :

Experience : At least 3 years of experience with the ServiceNow platform

Certifications : ITIL certification and ServiceNow Administrator certification are highly desirable

Skills : Proficiency in JavaScript, HTML, CSS, and familiarity with Agile / Scrum methodologies. Knowledge of IT service management (ITSM) and ITIL processes is also important

Minimum Education and Work Experience Required :

Bachelor’s degree in Computer Science, Information Systems or a related field is preferred

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