Vendor Operations Manager

Job Description

We are looking for a Vendor Operations Manager. This role will focus on understanding and improving the entire vendor journey for our restaurant (and shops) partners as the Leader of our Vendor Operations team. If you love to understand and improve processes using  data and rigorous analysis as a leader, this is a great opportunity for you!

What you will do in this role :

• Own the vendor lifecycle and work with the Team Leaders and in-house and BPO Vendor Ops Coordinators together

Plan and execute high impact projects targeted at improving the vendor experience

Study processes and identify opportunities for improvement

Execute your recommendations from start to finish, from digging into data, to building a business case, aligning stakeholders, testing ideas, executing and measuring results

Partner with operations, product / engineering, commercial, and other teams to understand and solve vendor issues

Serve as a ‘PMO’ for several cross functional projects

Qualifications

At least a few years of expertise as a leader with overall 8+ years of experience in a similar background

Experience in working with vendor journey ideally with in-house and BPO teams

Strong analytical skills - proficiency in MS Excel is a must, experience with SQL will be a huge advantage

Excellent written and verbal communication skills & team management expertise

Experience in operations management, process improvement, Lean / Six-sigma, etc., will be a huge advantage

Ability to professionally handle stress, and tight deadlines / high expectations