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Senior Associate Specialist, Customer Service, Order Management Support

Celanese CorporationBudapest, Hungary

7 days ago

Job description

Overview

We offer :

Cafeteria and Private Health Care Insurance
Flexible working arrangements and home office possibilities
Structured onboarding support
Diverse career paths (people management, subject matter expert)
Development opportunities (online learning courses)
Company events, CSR activities and possibility to join social groups

Responsibilities :

YOU will be involved in the following tasks :

Ensure perfect order fulfillment of orders and resolve issues as required

Work closely with sales management for billing adjustments

Key transactional contact for customers

Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement

Update customer master information in SAP

Perform the diversified customer pricing applications in SAP

Process billing related adjustments (. returns, credit / debits)

Document and follow up of internal and external complaints

Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up

Qualifications :

What YOU will bring to the team :

College / university degree

Fluent German and English

SAP knowledge is an advantage

Troubleshooting / problem solving skills

Ability to build relationships

Customer Service experience is an advantage

Good communicatonal skills

Precise, detail-focused

Ability to multitask

Positive attitude, friendly, empathy

Accountibility and ownership

Follows the rules, but also thinks out of the box and is open for other solutions

Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion.

Celanese ist ein weltweit führendes Chemieunternehmen, das Spezialmaterialien herstellt, die in den meisten wichtigen Industriezweigen und Verbraucheranwendungen eingesetzt werden. In unseren Geschäftsbereichen setzen wir unser chemisches, technologisches und kommerzielles Know-how ein, um Werte für unsere Kunden, Mitarbeitenden und Aktionäre zu schaffen. Wir fördern die Nachhaltigkeit, indem wir verantwortungsvoll mit den von uns hergestellten Materialien umgehen und unser Portfolio an nachhaltigen Produkten erweitern, um den Anforderungen unserer Kunden und der Gesellschaft gerecht zu werden. Wir sind bestrebt, einen positiven Einfluss auf unsere Gemeinden auszuüben und die Integration in unseren Teams zu fördern. Die Celanese Corporation beschäftigt weltweit mehr als 11.000 Mitarbeiterinnen und Mitarbeiter und erzielte im Jahr 2024 einen Nettoumsatz von 10,3 Milliarden US-Dollar.

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Specialist Associate • Budapest, Hungary