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Room Service Server

Four Seasons Hotels and ResortsBudapest

30+ days ago

Job description

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

An art nouveau masterpiece on the Danube. Located in the heart of Budapest, our art nouveau palace Hotel embodies the spirit of Budapest’s Golden Era glam. From the moment you enter, savour the iconic wrought-iron peacock gates, pass through the Lobby adorned with over two million mosaic tiles illuminated with its striking chandelier, and let inspiration wash over you. Outside, views of the Danube and the picturesque Buda skyline stand before you. Spend the day exploring the sights, recharge in our Spa that harnesses the city’s heritage in wellness, then enjoy an innovative cocktail in our newly opened lobby bar MÚZSA.

What you will do :

Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of Food & Beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods. Upsell efficiently in a courteous manner.
Communicate guest orders including any special needs or requests to the kitchen using the Hotel’s point-of-sales system; and communicate with chef when necessary.
Check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure food quality properly.
Accurately close guest checks; record guest charges and gratuities
Ensure food restriction is shared with Culinary team and delivery items are align with guests need, request and food restrictions.

What you bring :

1 year’s food service or equivalent experience

English and Hungarian proficiency

Ability to work all shifts including, AM's, PM's, weekends, and holidays

Excellent personal presentation and interpersonal skills.

Attention to detail and the ability to multitask

Excellent communication skills

Must have ability to communicate professionally and accurately via telephone, count and record accurately and requires knowledge or the ability to operate computer equipment and the reservations system.

EU work authorization

Candidate is able to stand and walk up to 8 hours and able to lift and carry up to 20 pounds

Strong F&B knowledge is a plus

What we offer :

base salary + service charge

end-of-the-year bonus

private health insurance

complimentary daily employee meal

uniform that gets cleaned in the hotel

exclusive discount and travel programs with Four Seasons. We are in the hospitality business, so we’ve created opportunities for employees to travel globally.

comprehensive learning and development programs to help you master your craft

50% discount in our Kollázs restaurant and Múzsa bar

international career opportunities

inclusive and diverse employee engagement events all year-round. We all work hard, and we want our team to know we appreciate them.

Employee Assistance Program

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Service • Budapest