German-speaking Customer Service Specialist

A stable, long-term position in a growing international team

Supportive onboarding and training provided – no tech background required

Small company environment : your ideas matter, your work is visible

Balanced workload and predictable work hours (work-life balance)

Great office atmosphere with a friendly, down-to-earth team

Close collaboration with both German and Hungarian colleagues

Competitive salary and benefits package

• Remote or hybrid work model

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Organisation / Department

Our partner, a Germany-based software company specialized in innovative planning tools for the interior design industry, is expanding its support team in Hungary. They are looking for a German-speaking Customer Service Specialist to join their small, dedicated international team and support users of a unique planning software.

If you enjoy helping others, speak fluent German, and are looking for a long-term role with a friendly, close-knit team—this might be the perfect opportunity for you.

Job description

Be the first point of contact for German-speaking users (homeowners, designers, and resellers)

Assist with general software use, basic setup, and “how-to” questions

Provide L1 support and walk users through solutions in a clear and helpful way

Handle inquiries via phone, chat or email—mainly in German

Collaborate with the international support team (Germany & Hungary)

Requirements

Native-level or full professional German skills

Solid communication skills and a supportive, patient attitude

Comfortable with digital tools and learning new software

Approx.  2 –5 years of experience in a support / helpdesk / customer care role

Bonus points if you have experience with design software tools

Proactive mindset, comfortable in a smaller-team structure

Good English for  mainly internal communication

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