Service Desk Analyst with Dutch

I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.

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Join a leading Outsourcing & BPO consultancy supporting global clients with world-class IT services! 🌍

We’re looking for a Dutch-speaking Service Desk Analyst to provide exceptional first-line IT support and ensure smooth operations for business users. If you’re tech-savvy, customer-focused, and ready to grow in a fast-paced environment, this role is for you! 💻✨

Location : Budapest, Hungary

Employment Type : Full-time

Work Model : On-site

Industry : Outsourcing / BPO / IT Services

Languages : Dutch (C1) + English (B2)

Compensation : Base salary + benefits

🎯 Your Responsibilities

💬 Act as the first point of contact for users via phone, chat, email, or self-service portal

🧾 Log, track, and resolve incidents and service requests in the ITSM tool

⏱️ Ensure issues are handled within defined SLAs, escalating when necessary

🤝 Collaborate with internal teams and resolver groups to resolve complex problems

📈 Maintain a high level of customer satisfaction and professionalism

📚 Document resolutions and contribute to knowledge sharing

🧠 Participate in process improvement and service enhancement initiatives

🕒 Manage multiple priorities efficiently and adhere to performance KPIs

🧠 Your Profile

🗣️ Fluent / native in Dutch (C1) and proficient in English (B2)

💻 1–3 years’ experience in IT Service Desk, Application, or Technical Support (L1–L2)

🎓 Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

🧩 Familiarity with ITSM tools (ServiceNow, BMC Remedy, etc.)

⚙️ Knowledge of IT concepts — SDLC, operating systems, databases

📊 Experience supporting SAP or enterprise applications

📘 ITIL Foundation or similar certification is a plus

💡 Strong analytical, problem-solving, and communication skills

🙌 Customer-oriented mindset with a proactive, adaptable attitude

🎁 Benefits

🏥 Comprehensive medical coverage

🎓 Access to 5,000+ free courses, tools & certifications (including advanced tech)

💰 Competitive salary and allowances

🌴 4 weeks of paid vacation annually

🎉 Engaging, supportive work environment with team events and wellness activities

🚀 Continuous career growth and learning opportunities

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