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Incident Manager

Incident Manager

Randstad HungaryBudapest, Hungary
30+ days ago
Job description
  • Flexible working conditions
  • Competitive salary and benefits package
  • Opportunity to work on exciting projects with international clients
  • Continuous learning and professional development
  • A collaborative and innovative work environment
  • Picture URL

    Organisation / Department

    Our client empowers organizations worldwide to strategically acquire and optimize software investments, embrace cloud and AI technologies, and drive innovation through enhanced efficiency. They are a trusted advisor in strategic software acquisition, continual IT estate optimization, and maximizing returns on investments in cloud, data, and AI.

    Job description

    • Coordinating the resolution of major incidents, directing the work of expert colleagues
    • Logging major incidents and problem tickets, assigning incident sub-tasks, documentation, escalation, closing tickets
    • Coordinating communication during major incidents
    • Preparing reports (internal and external) and statistics
    • Managing the lifecycle of problem tickets, tracking RCAs
    • Organizing and moderating major incident meetings
    • Regularly reviewing major incident management processes, proposing solutions to improve efficiency
    • Collaboration with other departments and support teams
    • Building the knowledge base
    • Requirements

    • Secondary or higher education in IT, or equivalent professional experience
    • 3+ years of relevant professional experience
    • ITIL knowledge
    • At least intermediate level of English language skills
    • Process-oriented thinking
    • Excellent problem-solving and communication skills
    • Reliability, independence, accurate and precise work
    • Team player attitude
    • Normal working hours with on-call duty
    • Information

      Dóra Gosztola

      dora.gosztola@randstad.hu

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