Customer Support Representative (German)

David Kennedy Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit German speaking Customer Support Representative to support customers of HVAC manufacturing company.

Position : Customer Support Representative

Location : Budapest, Hungary

Work model : hybrid, after initial 6 weeks of office training

Employment type : Full-time

Remuneration : Base salary + performance bonuses (after 3rd month of employment).

DUTIES AND RESPONSIBILITIES :

• Manage customer queries efficiently across multiple channels, including inbound / outbound phone calls and emails, within agreed SLAs and KPIs
• Respond professionally and promptly to all customer communications, including urgent issues
• Develop a strong understanding of client products and solutions to offer accurate recommendations and effective workarounds
• Schedule and manage repair appointments for customer products
• Serve as the primary point of contact to resolve support requests and customer complaints
• Assist clients in troubleshooting and resolving issues with purchased products
• Compose clear, accurate, and tailored responses to customer emails
• Conduct research and problem-solving using available resources, escalating complex issues when necessary
• Proactively work toward achieving individual targets and team goals
• Promote additional products and services based on customer needs and campaign directives
• Follow call scripts, knowledge tools, and procedures to ensure consistency and quality in customer interactions
• Attend regular training sessions to stay updated on programs and process changes
• Maintain punctuality and adhere to scheduled shifts.

REQUIREMENTS :

OFFER :