KEY PURPOSE OF ROLE
SD-WAN Technical Professional is responsible for providing effective technical support for delivery management and change management dealing with all relevant issues under the guidance of network design document. The DyNS BT contracts use a variety of SD WAN products in the delivery of the service and these include : Cisco SDWAN (CCSDWAN), Nokia Nuage(Agile Connect), Fortinet SDWAN, VeloCloud VMware network devices, so he / she will provide delivery support of network related issues and technology informed, providing assistance in solving problems quickly furthering business success by applying industry, technical knowledge targeting the customer experience at the highest level and may also play a key part in the BT wide professional communities.
KEY RESPONSIBILITIES
THE CORE ACTIVITIES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS)
As part of the role there is an expectation that all the team members are able to utilise the available systems and tools, contribute to knowledge based articles and ensure that when necessary that Technical Service Protection Plans are invoked in order to protect the Customer experience and BT’s Brand and Reputation.
Skills / Competences
Soft skills
Professional skills
Language skills
In case of internal application
In case of internal application please do not forget to inform your line manager about your willingness for the internal move. Please note that the future manager might ask for reference about you from your current line manager. Please also bear in mind that your salary will not be adjusted automatically, but the new Line Manager can request it via off-cycle process.
Technical • Building 31, Budapest, Hungary