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Experienced Customer Delivery Manager – Decentral&Housing AI – International Health Customers (REF4363O)

Experienced Customer Delivery Manager – Decentral&Housing AI – International Health Customers (REF4363O)

Deutsche Telekom IT Solutions HUPécs
2 days ago
Job description

Job Description

We are looking for an Experienced Customer Delivery Manager to oversee the full lifecycle of service delivery for our clients in the international health sector. In this role, you will ensure high service quality, manage cloud and AI-based solution portfolios, and collaborate closely with senior leadership to drive innovation and success.

Key Focus Areas :

  • Responsible for Decentralized & Housing AI / Cloud services
  • Lead the delivery of Cloud and AI-driven solutions

Main Responsibilities :

  • Manage service delivery processes following ITIL frameworks (incident, problem, and change management)
  • Build and maintain strong relationships with key clients
  • Lead cross-functional teams and oversee multiple concurrent projects
  • Continuously improve service quality and manage costs effectively
  • Qualifications

    What We’re Looking For :

  • Strong leadership and proven project management experience
  • Excellent problem-solving and analytical thinking
  • Experience with financial planning and budget control
  • Technical understanding of IT infrastructure, especially in cloud and AI technologies
  • Requirements :

  • Fluent in German (spoken and written) – for direct client interactions
  • Fluent in English – for collaboration with global teams
  • Hands-on experience with service management and solid knowledge of ITIL practices
  • Why Join Us?

    Be part of a forward-thinking international team, helping shape the future of healthcare delivery through cutting-edge Cloud and AI solutions. You’ll work directly with German-speaking clients and global partners to deliver outstanding service.

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